Refund & Cancellation Policy | STATOS Logistics

This policy applies to freight forwarding and logistics services provided by [Company Legal Name] ("we", "us"). Because freight services involve booking carrier space and incurring third-party costs once a shipment is confirmed, refund eligibility depends on the stage of the shipment at the time of your cancellation request.

01 Nature of Our Services

We provide FCL ocean freight forwarding services — arranging the carriage of clients' cargo by sea in full container loads. Payments collected are service fees (ocean freight, handling, documentation, and related charges), not payments for goods. Once a booking is confirmed, we commit space and resources with carriers and third parties on your behalf, and certain costs become non-recoverable.

02 Cancellation Before Booking Confirmation

If you cancel before we have confirmed your booking with the carrier and before any third-party costs have been incurred, you are entitled to a full refund of amounts paid, less any payment-processing fees that are non-refundable to us.

03 Cancellation After Booking Confirmation

Once a booking is confirmed and space has been reserved with the carrier:

Charges already incurred with carriers or third parties (e.g. space booking fees, documentation, cancellation penalties charged to us) are non-refundable.
Any remaining balance of pre-paid fees, after deducting incurred costs and a reasonable administration fee, will be refunded.
Where the carrier or third party imposes a cancellation or "no-show" penalty, that penalty will be passed on to you.

04 Cargo in Transit

Once cargo has been tendered to the carrier or shipment is in transit, the service is considered substantially performed and fees are non-refundable. Issues arising during transit (delays, carrier events, etc.) are handled under our Terms of Service and the applicable carrier's terms, not as refunds of service fees.

05 Overpayments & Billing Errors

If you are charged in error, or if the final invoiced amount is lower than the amount pre-paid, we will refund the difference promptly to the original payment method.

06 How to Request a Refund or Cancellation

To request a cancellation or refund, contact us as early as possible at orders@statos-logistics.com with your booking/quotation reference. We will confirm the stage of your shipment and advise the refundable amount.

Approved refunds are issued to the original payment method.
Refunds are typically processed within [e.g. 5–10] business days, subject to your bank or card issuer's processing time.

07 Chargebacks

If you believe a charge is incorrect, please contact us first so we can resolve it directly. Initiating a chargeback without contacting us may delay resolution. We reserve the right to provide our records (quotation, booking confirmation, and proof of service) to the payment processor in response to a dispute.

08 Contact

[Company Legal Name]
[Registered Company Address]
Email: orders@statos-logistics.com
Phone: [Company Phone]